Refund policy
At Tribe 818, we take pride in the quality of our pieces and want you to be completely satisfied with your purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and unused, with all original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address:
Tribe 818
12400 Ventura Blvd #1304
Studio City, CA 91604
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We want to make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:
•Sale Items: All items purchased on sale are final sale.
•Gift Cards: We cannot accept returns on gift cards.
•Custom/Personalized Orders: Any items made specifically to your request are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at irene@tribe818.com.
Thank you for being part of the Tribe. 🌴